Who is this service provided by?

This service is operated by Wellbeing Solutions Management, an independent provider of counselling and advice services.

What happens when I get my scheduled call back?

When you receive your call back and are connected to your expert, they will ask you to relay your questions and concerns in full detail.

If you are requesting advice which references any supportive documents (such as contract of employment) please have that to hand in time for the call. If you are calling for counselling, your counsellor will always first carry out a telephone assessment, to determine the level of care you need.

What if I can’t or don’t answer the telephone when you call back?

We will try to call you 3 times during the callback window you have selected and on any numbers you have provided for us. If you are still unable to pick up, you are welcome to make another booking request, however you may experience a deduction in your annual allocation of sessions.

Please note that the number you do provide must be able to accept “withheld” telephone numbers, please check with your phone provider if you aren’t sure.

Can I remain anonymous?

Your use of this website and the telephone helpline service is completely confidential. Typically we collect your name to enable us to provide friendly and professional services, however you can choose to remain anonymous.

Anonymous statistical data about the usage of this website and/or the helpline may be collected to help us develop and evaluate the service, but this will never breach your individual confidentiality.

What happens when you call our helpline?

If you would prefer to call our helpline, we will ask you the name of your employer and then invite you to briefly explain your reason for calling. This enables us to understand which of our services can best help you. You can then agree a call back time, which is at your convenience. This call-back system means we can arrange the right expert to be available for you, whilst also helping you to prepare yourself to get the most out of the session.